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Harbor Lane

Privacy Policy

What data we collect

  • To quote: ZIP code and county, how many people need covering and their ages, an estimate of household income, and how much care you expect to use.
  • If you enroll: the data the insurer and the Marketplace require to process your application.
  • If you create an account: your email address, managed by our authentication provider.

What we use it for

  • Working out which plans are available where you live and what financial help you qualify for.
  • Assigning you an agent licensed in your state.
  • Processing your enrollment with the insurer you choose.
  • Serving you afterwards: renewals, changes and coverage questions.

Who we share it with

  • The insurer you choose and the enrollment platform, to issue your policy.
  • Your assigned agent, who needs your details to serve you.
  • Technology providers that run the site and the database.

We do not sell your data. We also don't share it with advertisers.

How we protect it

Sensitive credentials are stored encrypted. Access to a client's data is restricted to the assigned agent and authorised staff, through database-level controls.

Text messages (SMS)

  • We only text you if you ticked the box that allows it when you left your number. It is optional and not required to enroll.
  • Messages are about your enrollment and your policy: your application status, payment and renewal reminders, and replies from your agent. Message frequency varies. Message and data rates may apply.
  • Reply STOP to opt out or HELP for help.
  • We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. Harbor Lane does not rent your mobile number either, and your text-messaging consent data is excluded from any other sharing described on this page.

Questions about your data? Write to us.